Manage Your Liquor Liability Exposures This Holiday Season
By Robert Fiorito
December 9, 2019
According to the National Highway Traffic Safety Administration (NHTSA) drunk-driving crashes claim more than 10,000 lives per year (1). Not only are these people liable for their actions, the establishments where they were drinking are also susceptible to punishment for over-serving clientele who then injure a third party.
Victims and their families often file suits against restaurants and bars for their role in serving a customer who is then involved in an alcohol-related accident. Establishing a liquor liability prevention policy, training workers and transferring risk are critical to protect your establishment, employees and patrons from liquor liability.
Prevention through Education
The most important defense against liquor liability is prevention through education. It is imperative that you design a liquor liability training program for staff members who will serve alcoholic beverages to customers. In these training sessions, employees will learn important information such as how to determine if someone has had too much to drink, how to deny a patron service and how to identify valid forms of identification to prevent serving alcohol to minors. Once an employee has completed the training, he or she should sign an agreement form outlining that they comply with and understand the policies set forth by the establishment.
Specifically, training should include the following:
Signs of intoxication
It is important that employees learn to recognize the signs of intoxication, which include:
- Slurred or slow speech
- Tendency to lose a train of thought easily
- Red eyes or inability to focus
- Decreased alertness
- Staggering or inability to walk
- Inhibited motor skills
Monitoring liquor consumption
Teach your staff how to recognize when patrons have had too much to drink. The SMART (Server & Managers Alcohol Responsibility Training) program suggests using the traffic light system, rather than counting how many drinks a guest has had, is more effective in monitoring how much a guest is drinking. Here’s how it works:
- Green: The patron shows no sign of impairment, is in a good mood and is not drinking rapidly.
- Yellow: The patron is not yet intoxicated, may be drinking quickly, may be either in a “down” mood or out to celebrate, and may be showing some signs of impairment. Your goal is to stop serving before a guest is intoxicated, so serve this guest with caution.
- Red: The patron shows signs of intoxication, may be in a depressed or aggressive mood, is drinking fast, and seems intent on becoming drunk. This guest should not be served alcohol.
Other effective training programs include TIPS (Training for Intervention Procedures) and TAM (Techniques for Alcohol Management). These training programs protects servers/sellers and establishments against liability and are designed to prevent intoxication, underage drinking, and drunk driving.
Offering continued service
Encourage employees to serve customers diligently. This does not mean replacing a drink as soon as an older one is being finished. Instead, employees should conduct friendly conversation with patrons, suggest food items and slow down the service while engaging in conversation. In the event an employee must cut off a patron; they already have an established relationship. The patron may take what the employee says to heart and may not become angry or violent when asked to stop drinking.
Denying service
As part of the liquor liability training program, establish a policy for how to deny patrons service when they have had too much to drink. Be sure to include the following steps in your policy:
- Be polite and offer non-alcoholic beverages or food alternatives.
- Avoid threatening statements, and place the focus on the server by explaining that they could lose their job if they continue to serve the patron.
- Offer to call a taxi or friend to drive the patron home.
- Use a firm tone and do not back down if met with resistance.
- Remain calm and in control of the situation.
- Require that employees seek out a manager’s assistance immediately upon confrontation while trying to deny a patron service.
Reporting incidents
After an incident has occurred, it is necessary that employees fill out an incident report. Specifically, make sure that employees note the name of the intoxicated patron, witness testimony and a detailed description of the incident, including mention of any fights, refusal to serve, and use of a false ID or patron ejection. This helps to reduce your liability in the event of an alcohol-related incident.
Employee Legal Consequences
As part of your initiative to lessen risks, educate employees on how intoxicated patrons may impact their lives. Employees must understand how serving to minors who use fake IDs will result in large fines, and that breaking dram shop laws may pose serious consequences. Remind employees that they are liable and could a face a number of consequences for not cutting off patrons before they’ve had too much to drink. Types of employee liability include criminal liability, civil liability and dram shop laws.
Transferring Your Risks
To protect your business, it is extremely important to obtain a liquor liability insurance policy either as stand-alone coverage or as part of a restaurant and bar package policy. Speak to your insurance broker for more information about these coverage options. An experienced broker should understand carrier requirements and the state’s dram laws to design a policy that best suits your needs.